When I place a new image in for social media it’s defaulting back to my logo - and logo is half chopped off when sharing link. I really want my image and not the logo but not working. Desperately need help
Topic summary
Social sharing images from Shopify are not appearing correctly when links are shared on Facebook (and sometimes Twitter/X, Pinterest, LinkedIn, WhatsApp). Users report the homepage showing a blank or logo instead of the chosen image, and product links sometimes pull the default site image instead of the product image.
Primary causes and behavior highlighted: many themes have a Theme settings “Social sharing image” that overrides Online store > Preferences; password-protected stores prevent platforms from accessing product images; platforms cache metadata, so first shares may not render images until the crawler sees them. Facebook’s image size requirements can cause cropped or missing images.
Recommended actions: use Facebook Sharing Debugger to force a refresh; add the image in Online store > Themes > Customize > Theme settings > Social media (eg. Debut, Simple), not just Preferences; remove storefront password before testing product shares; ensure images meet Facebook’s specs; use LinkedIn Post Inspector for LinkedIn; contact third‑party theme developers (eg. Turbo by Out of the Sandbox) if issues persist; consider an app to set per‑product share images.
Outcomes: several users resolved it by using the debugger or privately sharing then waiting ~24–48 hours; others still see errors (fb:app_id missing, Curl error 61) or inconsistent behavior across platforms. The discussion remains open; screenshots were shared to illustrate issues.
1 Like