Main issue: A merchant’s checkout blocks all orders with the message “your order cannot be shipped to the selected address,” despite having DHL carrier-calculated shipping enabled for all countries/zones.
Latest check: Another participant tested the store by adding the “13 in 1 Best Seller Vegetable Chopper” and entered addresses from three different countries; DHL shipping rates surfaced successfully each time, so the issue could not be reproduced externally.
Clarifications requested: Whether the failing addresses were all from one country and whether the issue occurs with specific products in the cart—details that could reveal product-level or zone restrictions.
Next steps: Suggested contacting Shopify Support via the Help Center for a private review of shipping settings.
My Shopify store Sleevesconnect.myshopify.com isn’t allowing customers checkout. It keeps saying, your order cannot be shipped to the selected address for every location I have inputted. Is there anything I haven’t set right in regards shipping and delivery in my store? My store is set for shipping using DHL to calculate the shipping rates for all 236 countries and zones and for delivery I guess.
I’ve been on this issue for days now, it’s not working
Please can this be sorted out for me ASAP, THANKS!
I took a look at the checkout by adding the 13 in 1 Best Seller Vegetable Chopper to my cart and entered addresses from three different countries to troubleshoot. DHL shipping rates appeared for all three addresses I entered.
When you tested the checkout, were the addresses you entered all from the same country, or were specific products in the cart each time? Those details can help us determine what might be causing the issue.
Shopify Support can also take a look at the settings with you. If you’d prefer to discuss this privately, please contact us via the Shopify Help Center.