I have the same issue. does anyone find the solution ?
Topic summary
Merchants in Canada report orders charging only 5% GST instead of the expected 13% HST (e.g., Ontario). Some believe provinces like Ontario are missing from the tax setup list.
Key clarification:
- Canada applies 5% GST nationally; some provinces use HST (GST + provincial portion), including Ontario.
- In Shopify, only PST provinces (BC, Manitoba, Québec, Saskatchewan) appear separately. HST provinces don’t show because GST/HST is applied automatically once the region is added.
Suggested fixes/action:
- Settings > Taxes and duties > Canada > Collect sales tax.
- Add/ensure the specific region (e.g., Ontario) is selected and a tax number is entered if available.
- If Ontario doesn’t appear, delete the existing Canada/Ontario tax configuration and re-add the region so HST auto-calculates.
- Ensure “Enable taxes” is on; confirm regions where you’re registered.
Resources: Linked help docs on Canadian taxes and setup; screenshots provided (images central to the steps).
Current status:
- Multiple users still seeing only 5% (including POS) and report no resolution via forum guidance.
- Staff advise contacting authenticated Shopify Support for store-specific investigation. Discussion remains open/unresolved.