Hi, I am trying to close my store down but the deactivation is not working and I am putting the right password it’s still tells me it’s wrong and I have tried closing everything but still not working please help. Thank you
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Hey @andy107 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Are you able to confirm that you are logged in as the Admin of the online store? If you are logged into a staff account, you will not be able to close the online store until you are logged in as the store owner.
I would suggest attempting to Reset your password and then try to Deactivate your store to see if that works. If you happen to experience the same error message, I would suggest reaching out to our live support for further assistance.
You can reach out to our live support by logging into your online store using the Contact Us page. Once you successfully log in, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak with a Support Advisor.
Let me know if that does the trick.
Hello @andy107 ,
It’s flareAI - your Fully Automated Free Sales Machine here. We are helping Shopify merchants providing solutions for the last few years in Shopify Community.
If helpful, please consider Like and Accept solution.
Reset/change your store password and try logging in to your store. Follow the below steps after logging in to your store.
- Login to Shopify admin
- Settings > Plan
- Click Deactivate store.
- Select a reason for the deactivation, and then click Continue.
- Enter your password, and then click Deactivate now.
You receive an email to confirm that your store’s deactivated.
If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.
Hope this was helpful!
Gina
flareAI