Why isn't my store preview working when I click the eye icon?

I am unable to preview my store when I am clicking EYE icon. The error comes as below:

Please note that my third party domain has connected correctly.

I have tried firefox, chrome and microsoft edge browser and incognito mode also. I tried in another laptop also. But same error appear. Please help me asap… Thanks.

Hey @sanjaydp28 ,

We can definitely help you out.

We’ll need to access your account securely with our live authentication methods in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit https://bit.ly/3BANQVf and log in to your account to create a support request.

Hello,

Thanks for your reply. I had DNS server related issue which I fixed and now its working fine. Thanks again…

That’s great to hear @sanjaydp28 , don’t hesitate to reach back out if you require any further assistance as you continue to work on your store.

All the best,