Why isn't my subscription working after double purchase?

Store Feedback
1

I have purchased the Subscription twice but it still isn’t working

2

Hi @tybeau9

If you’ve purchased a subscription twice and it’s still not active, try the following steps:

  1. Verify Payment Status: Ensure both transactions were successful and not flagged as pending or failed.
  2. Check Account Details: Confirm you’re logged into the correct account associated with the subscription.
  3. Restore Purchases: If applicable, use the “Restore Purchase” feature within the app or service to activate your subscription. For example, in some apps, this option is found in the settings menu. Zwift Forums
  4. Contact Support: If issues persist, reach out to the service’s customer support with proof of purchase for assistance.

These steps should help resolve the activation issue with your subscription.

If you have other questions, feel free to ask, and I will answer them as well.

Best regards,
Daisy