Why isn't my video autoplaying on iOS devices anymore?

Technical Q&A
1

Hi,

Yesterday my video on my shopify store https://www.officialdoorstopalarm.com/ was autoplaying fine on both computer and mobile devices. Today I have to click the Youtube play button to start the video on my iphone. I have tried a few of the solution on Shopify community including adding the autoplay and mute into the video DIV, but it still shows the play button. Could you please take a look. The theme is EXPANSE.

Thanks,

Valera

2

Hi @valeraanatoli ,

You are referring to the hero video section, I tested it and it works fine, have you tried testing on another device?

3

Hello @valeraanatoli

The HTML5

Document https://developers.google.com/youtube/iframe_api_reference#Mobile_considerations

you can embed .mov video so you can autoplay on mobile

I hope the above is useful to you.

Kind & Best regards,
GemPages Support Team