Why isn't my website calculating taxes at checkout?

Accounting & Taxes

Topic summary

Website stopped adding sales tax at checkout despite the Tax Region settings (the area that indicates where taxes are collected) showing taxes are enabled. A recent Saturday order was charged $0 tax.

Diagnostics proposed:

  • Confirm the customer/account isn’t marked tax‑exempt.
  • Place a test order personally to see if tax applies.
  • Verify how the order was created (standard checkout vs. an app).
  • Provide the store link for review.

Latest updates from the merchant:

Status: Unresolved and under troubleshooting. Next step is reviewing the store via the provided link and investigating checkout/app creation paths given that taxes are not calculating even for test orders.

Summarized with AI on February 24. AI used: gpt-5.
1

Greetings,

For some reason my website is no longer calculating taxes for my customers at checkout. I reviewed the Tax Region section, and it states that it’s collecting; however, a customer purchase from my on Saturday and no taxes were charge. Can someone assist me with resolving this issue?

2

Here’s some good starting questions:

  • Are you sure the customer wasn’t set as tax exempt?
  • Have you tested an order yourself?
  • How was the order created (so via the normal checkout, or via an app?)

If you think it will help, post a link to your shop.

3

Thank you for your response.

No tax exemptions are applied, and I attempted to purchase myself and the
taxes did not calculate on the transaction.

I have enclosed the link to my site below:

www.cremehairextensions.com

Thanks!