Why isn't my website loading and how can I fix it?

Technical Q&A
1

Hmmm… can’t reach this page Check if there is a typo in hussainoptics.com. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN

2

Hi @HUSSAINOPTICS ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with accessing your shop, to ensure this gets resolved. To confirm I’m fully understanding, are you attempting to connect a third-party domain to your Shopify store?

If so, I would recommend reviewing our Connecting A Third-Party Domain documentation to confirm the DNS Records are correctly pointing. We have a great Set Up Video that touches on these steps, but can also check out our Manual Set Up Documentation as well. It outlines, you can:

  • On your domain provider’s website, log in to your account.
  • Find the DNS settings or domain management area.
  • Change the following records:
    1. Point the A record to the Shopify IP address 23.227.38.65.
    2. If necessary, change the Host name to the @ symbol.
    3. Delete any other A records on the domain if there are any present.
    4. Point the CNAME record with the name www to shops.myshopify.com.
  • Save your changes.
  • From your Shopify admin, go to Settings > Domains.
  • Click Connect existing domain.
  • Enter your domain, such as johns-apparel.info, and then click Next.
  • To confirm that your domain is connected to your Shopify store, click Verify connection.

It’s important to note that it may take up to 48 hours for the domain to be successfully verified. If after completing these steps, your site continues to populate an error, please feel free to Contact Support.

Please let me know if you have any other questions or concerns.