PLEASE CAN SOMEONE HELP, I DON’T KNOW WHY MY WEBSITE IS NOT LOADING AND I’VE HAD MULTIPLE COMPLAINTS, I CAN’T TALK TO ANYONE FROM SHOPIFY TO HELP ME SOLVE IT, PLEASE I NEED SOME ANSWERS IF YOU KNOW WHAT COULD BE THE ISSUE, THANK YOU
Hi @ainara
Thank you for sharing your store URL for us to check on. I can see that there is a message the store is currently unavailable.
In this situation if you have not yet received an email to your account owner email address (double check your junk mail) you will want to connect with our live support to have this escalated to our account team for you. Issues like this are handled by a specific team that can only communicate through email.
If you have already had a ticket escalated by our live support please rest assured that our team will be following up soon with the next steps.