Why isn't my website's home page showing any content?

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Topic summary

Multiple merchants report homepages (and some product/account pages) failing to load with the message “There was a problem loading this website,” affecting browsing and in at least one case sales.

Patterns observed:

  • Often loads on cellular data but not on specific Wi‑Fi networks; in some cases desktop works but mobile browsers fail.
  • Issues sometimes follow theme development/localization or frequent previewing, with “too many redirects” noted.
  • Not tied to a platform‑wide outage per Shopify status; staff could load several reported stores successfully.

Key troubleshooting and findings:

  • Network/browser steps: clear cache/cookies, try private/incognito, different browsers/devices, restart router, update OS/browser, disable VPN, test other networks, contact ISP.
  • Domain/DNS: verify A record; ensure CNAME for “www” points to shops.myshopify.com (one store had CNAME set to its myshopify subdomain; A record was correct).
  • Theme isolation: publish a fresh Shopify theme to rule out custom code.
  • Some anecdotal triggers: installing a GDPR app; local dev cache at 127.0.0.1:9292 (user cleared local storage/session to fix locally).

Artifacts: screenshots showed mobile‑only errors.

Outcome/status:

  • No confirmed global issue; causes appear case‑specific (DNS, theme code, or network/ISP).
  • Thread locked due to age; issues remain resolved individually rather than universally.
Summarized with AI on December 10. AI used: gpt-5.
22

The homepage not showing content usually points to a loading or domain issue. Key steps: check if it happens on the default myshopify dot com domain, review any recent DNS or domain changes, and test on different browsers, devices, or networks. Clearing cache and trying incognito mode can help. Sharing the store URL can allow more precise troubleshooting.

23

@sam156 This error usually means the site isn’t loading its content from the server correctly, and the issue is often on the website’s end rather than yours. A few things you can try:

Clear your browser cache and refresh the page.

Try opening the site in a private/incognito window.

Test it on another browser or device to rule out a local glitch.

If you’re using any extensions (like ad blockers), try disabling them temporarily.

If none of that works, it’s likely a temporary server issue, and the site admins will need to fix it. Checking back after a few minutes or keeping an eye on their status page (if they have one) can help.

24

@sam156 Hope so you problem is fixed now.