What do we do after we see the generated keys? No other information was given on where to input this info within Shopify.
Topic summary
Main issue: reCaptcha is enabled but not visibly appearing on the Shopify contact page, leading to increased spam.
Early suggestions: Generate Google reCaptcha API keys; clarified that reCaptcha is free. Pushback arose because Shopify provides no place to enter site/secret keys.
Observed behavior: Some report reCaptcha only appears after attempting to submit the form (e.g., with empty fields). Others saw it not appear at all; one case traced to a poorly coded app breaking theme.liquid.
Official guidance (latest): Shopify’s built-in reCaptcha does not require separate Google keys. Manage it under Online Store > Preferences (enable/disable). If the captcha isn’t appearing as expected, contact Shopify Support (AI Assistant) for troubleshooting.
Likely next steps:
- Verify reCaptcha is enabled in Preferences and test by submitting the contact form.
- Audit theme and recently installed apps for code conflicts (e.g., theme.liquid issues).
- Share the store URL with helpers or contact Authenticated Support for diagnostics.
Status: Partially clarified; no confirmed fix in-thread. Key open question: inconsistent visibility/triggering of reCaptcha on the contact form remains unresolved for some users.
1 Like