Why isn't Shopify loading properly on Google Chrome?

Shopify Discussion

Topic summary

Users are experiencing issues accessing Shopify.com or their Shopify stores specifically in Google Chrome, while other browsers work normally. An attached screenshot shows a connection/loading error.

Common troubleshooting steps attempted:

  • Clearing cache and cookies
  • Reinstalling Chrome and trying older versions
  • Disabling extensions, VPNs, and ad blockers
  • Rebooting systems
  • Testing in incognito mode

Potential solutions identified:

  • Windows updates: One user resolved the issue by updating Windows
  • Incorrect PC time: Correcting system time fixed the problem for another user
  • SSL certificates: An older Mac required installing new root certificates from Let’s Encrypt
  • Ad blockers: Disabling all ad blockers completely resolved the issue for one user

Additional reported issues:

  • Currency displaying incorrectly (EUR/CHF instead of USD) on Chrome
  • Images not loading in Chrome but working in Edge
  • Store editor inaccessible with error messages

Current status: The discussion remains open with unresolved cases. One user reported escalating to Shopify’s tech department, but no official resolution has been posted. A Shopify representative recommended contacting support for persistent browser-specific issues.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
3

Thanks for replying.

  1. I’m not using incognito mode, however even if I try there the problem is same.

  2. No extension is added. No cookies accepted from any website. All settings are default.

  3. I’m not using any VPN/Firewall/Adblocker.