The credit card payment option doesn’t appear on my product pages even though my account is cleared for credit cards and the boxes are checked in my Settings. is this because i need to submit (documents - proof of identity)drivers license or identity card?Is My account on hold? If so, how do I go ab…

Hi, @DaveS3 . Thank you for reaching out! I just need to gather a bit more information on what your experiencing. If you are using Shopify Payments then you will have to submit documents with your ID. You should see a banner in your admin asking for proof of ID. Can you let me know if you see this…

In my admin, on the home tab i see nothing. I’m imaging that it would appear at the top of the page?

Hi, @DaveS3 . Thank you for your reply! It should appear on your homepage, did you receive any emails regarding this? Please let me know if you have any further questions! Talk soon,

Hi, @DaveS3 . Thank you for your reply and ticket number. Were you able to talk with an advisor? Since you haven’t received an email or a banner in your admin it would be best to talk to our Support Team , as they have access to your account information and can help get your payments working. Plea…

The “Support Team” link in your email times out before the page opens. I can’t any email address for Support, just the “virtual assistant”. Using that I eventually get a real person responding, but often after 20 minutes to an hour. And if I don’t get back to that page in time the conversation times…

Hi, @DaveS3 . Thank you for your reply and providing that feedback regarding our Support Team. We are constantly monitoring and reviewing our customer support and appreciate you taking the time to share. Take care,

How do I get in topuch with an actual support person. I need to resolve this problem of CC payment option not showing on my product pages or during checkout. Is there an email for tech support?

Hi, @DaveS3 . Currently, the only way to contact our Support Team is through the chat in our Help Center. Our Support Advisors can look into this and hopefully it fix it for you, if it requires our technical team then they will escalate your ticket to that team. Thank you,

Hi Emily, I have similar issue with my Skandaal.cz shop, when I put thing into the cart, I dont see the possibility of paying by cart. I have sent all needed documents but Shopify sent me notification that my shop is blocked. I would appreciate help, thank you, regards, Lucie M.

Why isn't the credit card payment option appearing on my product pages?

Payments + Shipping & Fulfilment

DaveS3 October 13, 2023, 10:37pm 5

didn’t receive any other emails about this. Tried the chat feature earlier today and got a response. He gave it a ticket number: 42377881

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Why isn't the credit card payment option appearing on my product pages?

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