Why isn't the customer's gift note appearing on our packing slip?

Shopify Discussion

Topic summary

A Shopify store owner is experiencing an issue where customer gift notes entered at checkout are not appearing on packing slips. This problem started after updating their store theme.

Attempted Solutions:

  • Following Shopify’s standard process (Settings > Point of Sale > Printed receipts > Show order note) was unsuccessful because it requires upgrading to Shopify POS Pro
  • Installing the Order Printer app did not resolve the issue

Suggested Alternatives:

  • Using third-party apps like Easify Product Options to add custom text fields on product pages, with the option to display customer input on packing slips
  • Trying alternative apps such as Hero Invoice PDF or Order Printer that integrate with Shopify POS

Current Status:
The issue remains unresolved. One community member confirmed experiencing the same problem—gift notes and messages stopped appearing on their Order Printer packing slips after a theme update, suggesting this may be a theme-related bug affecting the code.

The store owner also received general website optimization advice regarding header menu sizing, call-to-action buttons, and product page enhancements.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
2

Hi @BBS3 ,

To enhance the user experience, I recommend relocating your existing text fields from the cart page to the product page, using the free Easify Product Options app. Then you can reach out to Easify team via live chat and make a request to showcase your customers’ input from the text fields directly on your packing slip, without any additional fees :hugs: .

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Here’s a brief guide on setting up your text fields with the app:

  • Install the app and create a new option set
  • Add a Text Area option for the “Special Instructions for Seller” field.

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  • Similarly, add another Text Area option for the “Gift Message” field.

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  • Finally, link the created option set to the relevant product(s).

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