Hello! In the “Marketing” section of Shopify, I’ve created an email template and used the option to have the customer’s name auto-populate in certain areas. However, when I send a test email to myself, it says, “Hey {first name}.” Is this how it will appear to my customers, or is this just for the …

Hey! Most likely, your name is not substituted because of an incorrectly written variable. Try this varaint Hey {{first name}}.

So, I didn’t personally write the variable; I used the option (the pencil with the sparkles icon) to have the name added for me.

I’m having the same issue on my test emails. I’ve gone through all the trouble of setting up an email flow using automations and now I’m afraid to send emails because I don’t want them to say Hi {first name}. Help!

Hello Avira, Thank you for your good question! Don’t worry too much. The tag “{first name}” is just for the Test email. When you send out the campaign, it will automatically insert your customer’s first name into the text. I can see you are using the correct tag. There is no need to change it. I …

Hey there! Hope you’re doing good. I recently talked to support and they said this {first name} feature doesnt exist? and i just tried it, didnt work. What could be the issue?

Just to necro this this thread - {first name} shows only on test emails; It will not show in the actual emails. It will update to: {{ data.customer.first_name}}. Make a customer segment for your email addresses for testing, and run the marketing email to that segment. This way you can test what th…

Support is correct that " {first name} " feature/value does not exist. The correct value is: {{ data.customer.first_name }}.

Did it work? I’m scared to send this email because of the FIRST NAME appearing in the test email. Can you confirm if it worked for you? I also used the personalised sparkle icon to set this up

Did it work? I’m scared to send this email because of the FIRST NAME appearing in the test email. Can you confirm if it worked for you? I also used the personalised sparkle icon to set this up. I just want someone to confirm that this worked before sending. Looks really bad if it’s a FIRST NAME in t…

Why isn't the customer's name auto-populating in my test email?

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Kaviar10 January 12, 2025, 5:06pm 13

Hi, I have a similar issue, however I want to display my customer’s login email after registration. Is there a page where all these tags/ variables are shown correctly for Shopify?

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Why isn't the customer's name auto-populating in my test email?

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