Hello @CFLHolly !
I am sure this issue needs to be solved soon.
If you had a conversation via chat with the support, then you should have received a ticket number with the chat transcript, with which you can follow up with the support. Have you received that ticket number? I would recommend checking all the folders of your email (promotions, spam, primary, etc.) looking for the keyword: “Shopify”.
Here, in the community, we are not able to access your internal admin. The reason why we do not share information is that we want to protect your private information.
Feel free to reach out to us again if you have any further questions or to contact the support via email.