Hi everyone,
I recently added a third language to my webshop, German. However, the little flag icon next to the word ‘Deutsch’ doesn’t work. Anyone that can point me in the right direction to fix this? I’ve never changed the icons, they are the default ones from Shopify.
The webshop is: www.bickerybbq.com
(For now I’ve checked ‘Show flags’ off, so it’s not noticeable that it doesn’t work.)
Thank you for the screenshot and for sharing the link to your store for review.
Can you confirm for me what app you are using for the language translation? It appears from the screenshot that the image used in the app is broken or not setup properly.
In your store admin you can go to Settings > Apps and Sales channels to find your full list of installed apps. From there, you can use the Get Support link to contact the app developer directly and submit a report of the bug on your store.
Thank you @Anne-Marieke for the screenshot.
I am attempting to replicate this on my end to see if I can duplicate the broken flag image but I am not seeing the same option in my themes. What theme file are you using in your store right now? And is the screenshot of the theme settings for the header on your store?
Hopefully I can narrow down where the issue is stemming from. If it is from our translation and adapt app then I can report that to our developers on my end.
Hi Shay,
I am using the Debut theme. The screenshot of the theme settings is indeed for the header of my store. Thank you in advance for your help.
Thank you for confirming that! I am not able to replicate this on my end, but since both the app and the theme are Shopify’s, this is something our support can assist with further.
Please reach out to our live support to report this issue and they will escalate it to the appropriate teams along with the details from your store where the issue can be replicated. To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose Online Store > Themes Added to Your Store > Debut Theme and at the bottom of the help articles provided will be all available live support options.
