Geolocation app’s currency/language recommendation and selector are not appearing on live Shopify storefronts as expected. The original poster added USD (with AUD as primary) and sees only a footer box, not a prompt; VPN testing didn’t trigger recommendations.
Shopify staff confirm a key limitation: the selector can only appear in the footer (alignment only: left/center/right), not in the header. They will investigate the missing automatic recommendation via email and asked whether the store is behind a password page.
Several users report the same behavior across themes (Minimal, Venture): the selector/popup shows in the app preview/editor but not on the live site. One user also notes it doesn’t appear in the footer at all.
Suggested troubleshooting from the community: ensure the relevant language is enabled for each Market (Settings > Markets > select market > Manage > Domains and languages > enable language). No confirmation in-thread that this resolves the issue.
Images/screenshots are central, illustrating that the selector appears in preview but not live. Status: unresolved; footer-only placement is confirmed, while the missing live recommendations/selectors remain under investigation.
I am having trouble with the Geolocation Shopify app.
I am trying to offer USD as an additional currency on my website (AUD is my main currency). I have added the Geolocation app, made the relevant changes and published it to my website. For whatever reason, when I visit my website anonymously I am not greeted with a box which enables me to choose my currency (despite adding this option in through Geolocation). I have also tried enabling my VPN and changing my location to the US and it still doesn’t prompt me to change currencies.
I would love if someone could assist me with this. I am also given a box at the footer of my website which does enable me to change currencies. This is useful but I would ideally like to have this at the top of the page rather than the footer - if anyone is able to please explain to me how this could be done that would also be much appreciated!
It’s strange that you’re not automatically offered a recommendation, even when testing with a VPN. Is your store currently live or do you still have a password page on it?
At least the selector is showing up correctly. As the help document says, the only place the selector can/will show up presently is the footer of your site, it’s not currently customizable beyond choosing between Left, Center, or Right positioning as described below:
I will send you an email so that we can dig into the recommendation issue together. Please be sure to reply from the email address you used to set up your Shopify account.
I am getting a similar issue using the Geolocation app with the minimal theme… I can see the currency dropdown menu at the bottom of the interface, but no currency selector within the header.
Is there further configuration required?
I can see it displaying in the Geolocation app editor but just not on the live site after saving my changes -
Hi, I am facing exactly the same problem, i can see the header in preview mode, but the header is not reflecting on my live site. Any way we can resolve this?
If you’re not seeing the selector it’s possible that you didn’t enable the language for the market.
Try going to:
Settings > Markets > Select the market (e.g. German) click Manage > Domains and languages Manage > Enable the language in market languages by clicking the checkbox next to the language
Greetings, I am experiencing exactly the same issue. I can see the header in preview mode, but the header does not appear on my live site. Do you have any suggestions on how to resolve this?
