Why isn't the Klarna icon displaying after an update?

Store Design

Topic summary

Klarna payment icon disappeared from the store’s footer after a Klarna update. The merchant sought help to restore the icon on their Shopify theme.

Suggested approach: manually add the Klarna SVG asset and reference it in the footer.liquid using payment_type_svg_tag. Steps included uploading a file named payment-klarna.svg and editing theme code. The original poster couldn’t make this work and asked where to obtain the SVG. Another user noted theme differences (e.g., Prestige) might affect implementation.

Key context: Klarna documentation states the Klarna logo is not supported to be automatically included in the theme footer, implying manual, theme-specific customization is required.

Outcome: The merchant reports the issue was resolved by Shopify theme support, who made code changes. They did not use the suggested solution and did not share the exact changes.

Status: Resolved for the original poster via Shopify support. No generalizable fix was confirmed; open questions remain about obtaining the SVG and implementing across different themes.

Summarized with AI on February 16. AI used: gpt-5.
1

Hi,

Before we had also klarna icon at the payment icons, but after Klarna update the Klarna icon is not showing anymore. already https://community.shopify.com/post/1589308 tryed but not working, can someone help?

This is our webshop: https://maximeslifestyle.com/

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Like to hear from somone!

2

Hi @MaximesLife ,

You want to add Klarna icon in footer? Please follow these steps:

  • Step 1: Go to Online store > Themes > Actions > Edit code.

  • Step 2: Go to Assets > Add a new asset > Upload a file. Please upload payment files with the name structure: ‘payment-klarna.svg’

  • Step 3: Go to Sections > footer.liquid, find ‘payment_type_svg_tag’ and add code here:

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Code:

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Hope it helps!

1 Like
3

Hi, thanks for the reply. Inserted the code but still not working:

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4

Hi @MaximesLife ,

Have you uploaded the icon at Assets? ( step 2 )

5

where can i download the file?

6

Hi, does this work for purchased themes like theme prestige. Because the code is different. Thanks

7

Also see: https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/known-constraints/#7-klarna-logo-is-not-supported-to-be-automatically-included-in-theme-footer

8

Its fixed! Shopify theme support helped me out. So the solution above we didnt use.

thanks for the answers.

9

Hi Maximeslifestyl,

and what exactly was the solution that you’ve got from the Shopify support? Please share that with us…

10

I just contacted shopify theme support, they made the changes in my code. I didnt do anything only contacted them.