Hi. I noticed that the Live View is not working on the mobile App. It seems to be working on the laptop. Is anyone else facing the same issue?

Hey, @sindhuthomas ! Are you attempting to access the live view screen from an Android phone or an iPhone with an older iOS version? If so, there’s currently an ongoing issue with the live view screen not showing for merchants with those mobile operating systems. Fortunately, our developers are awa…

Hi Summer, seems that I’ve facing the same issue as the Live View isn’t working on my Andriod mobile but it works fine on my lap top. Is there anything I could do to fix this?? Cheers!

Also stopped working about a week ago for me. I have Xiaomi Redmi Note 11 Pro running MIUI 13.0.3. The live view just keeps loading and does not load.

Same here and I’m on a Samsung Note20 with up-to-date software, but it works on my computer.

Hey, @Anonymous , @ShredFin , @valkadav and @NRCME ! As mentioned previously, the issue mainly affected Android and older iOS versions, so this was why you weren’t able to access the live view screen. I’m pleased to let you know that an update to the Shopify mobile app has just been released to res…

Thanks, Summer, but there is no accepted solution for me yet, unfortunately. My Android phone already updates all apps automatically and my Shopify app is still on version 9.71.0 (33035). As of 7/13/22, the Google Play Store has no update available for Shopify and I see that the last update for Shop…

Yay! Thank you. Brand new phone now shows live view. Previous attempts to clear cache, multiple installs & uninstalls didn’t do the trick. It’s working now.

Yes I am having issues with seeing content on both mobile and desktop for live view

Hi Summer, my live view sessions by location is not working, either. I have done the iphone update and updated the shopify app to 9.72. The page says “your data didn’t load. Try a smaller timeframe.” It’s set to view today only so that’s not the issue.

Hey, @stitchrock . We’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8…

Why isn't the mobile app's live view functioning properly?

Shopify Discussion

ShredFin July 10, 2022, 4:08pm 4

I’m having the same issue. Works on my laptop, but not on my Android device.

Topic		Replies	Views
My live view on my shopify App will no longer load on my Android Technical Q&A	3	58	July 15, 2022
Why isn't my live view loading on the Shopify app? Technical Q&A	8	218	July 17, 2022
Why is the 10 min live view not showing on my mobile app? Shopify Discussion troubleshooting	2	47	March 8, 2024
Is anyone else experiencing issues with Live View after the latest app update? Shopify Discussion	30	340	November 17, 2022
Why isn't my live view working on mobile app? Shopify Discussion apps	0	48	July 9, 2022

Why isn't the mobile app's live view functioning properly?

Related topics