Why isn't the Shopify support team responding to my issue?

Hi i already use shopify 2 years but i have problem no one fix or try help me fix.

my problem is i normally use shop app but now shop app i cant use app say reqiuments not meet. İ asked support team and they telled me you have mail in legal@shopify.com i looked mail and fixed what they say an email and i reply email and tell them i fixed can you look again but they not answeard i contact again shopify support but no one help me. Pleas help me we are customer love shopify but shopify not support us. İ hope anyone in support team manager see this and try help us.