Hello. Unfortunately, the Tab key on my keyboard as I write is not working in my Shopify store. I check it in other apps and it works fine, but it doesn’t work inside Shopify. I would be very grateful if you could help me.
Hi @RahmanShabanov ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with accessing your shop, to ensure this gets resolved.
To ensure this is not related to a browser or device issue, I’d recommend attempting some local troubleshooting steps. For ease, I’ve gone ahead and listed these steps below for you to attempt to see if this helps to resolve:
- Clear your Cache and Cookies.
- Access the shop in an Incognito Tab.
- Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
- Try Another Device.
- Try accessing from the Shopify Mobile App.
- Try Restarting your device.
- Make sure your device is Up To Date.
If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it’s resolved as quickly as possible.
Please let me know if you have any other questions or concerns.