Why isn't the tax shown in my register summary?

Retail & Point of Sale
,

Topic summary

A retail store owner with two locations is experiencing an issue with the Register Summary report at end-of-day reconciliation.

The Problem:

  • The Register Summary displays three sections (Cash Sales, Shopify Payments, and Total Sales), each showing Sales, Refunds, and Net lines
  • Tax collected is not broken out as a separate line item
  • The report shows Gross Sales rather than Net Sales after tax

Business Impact:

  • The owner needs to track actual Net Sales (excluding tax) for weekly and monthly sales goals
  • Tax revenue doesn’t belong to the business and shouldn’t count toward sales targets

Question:
Is there a way to customize the Register Summary to display collected tax separately or show actual Net Sales?

Note: The user attempted to attach a screenshot example but encountered file type limitations (only CSV and PDF supported).

The issue remains unresolved with no responses yet.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
1

I have two retail stores and at the end of the day print the count our cash sales, print the Register Summary, and record our net sales (since tax isn’t our money to keep). We use this track our Weekly and Monthly Sales Goals.

I have noticed on the Register Summary that there are three lines- Sales, Refunds, and Net for three sections in the Summary: Cash Sales, Shopify Payments, and Total Sales. There is no line for Tax collected. Technically it is showing the Gross Sales and not breaking out the Tax to see the Net Sales.

Is there a way to customize this to show the tax received or actual Net Sales?

I tried to attach a photo of the Summary as an example but the only supported file types are .csv and .mp4. Ha- that could be its own support topic.