Hello, @digitalchf .
Based on the screenshot you have shared above, it looks as though you have not yet met the requirements for approval. You still need to add a refund policy and terms of service to your store’s menu, and you also confirm that your contact information is correct and easily accessible for customers.
If you need some help with this, we have a great guide here on how to add store policies to your store. It is worth double-checking that you meet all of Google’s requirements. These are:
- You need a Shopify online store, and your store can’t be password-protected.
- You need to add a valid payment provider in your Shopify admin.
- You need to add a Refund Policy and Terms of Service to your online store. These policies must be available in your footer navigation menu. If you haven’t added your store policies to the footer navigation menu, then click Add the refund policy and terms of service to your footer navigation menu in the setup checklist.
- You need to add your contact information to a page in your online store, and the information needs to be visible to customers.
- You need to include at least 2 contact methods such as email address, phone number, and mailing address. Contact forms aren’t counted as a contact method by Google.
- You need to ship to one of the supported countries, and you need to sell in a currency that matches the country. The Google channel doesn’t support Google beta countries.
I trust this information helps you to resolve this problem - thank you!
The screenshot is app specific, not Google Merchant Center.
So make sure you add your policies as highlighted by @Ivy_4
Before you do this, make sure your website complies with all requirements. I have a checklist here: https://community.shopify.com/post/1086444