Hello,
Trying to view my store but it says “something went wrong”. What happened ? The store is unavailable. And the next payment is not due till 7th of march. What can I do?
Thanks in advance for your help.
Topic summary
A store owner is experiencing an error message (“something went wrong”) when trying to access their shop, despite their next payment not being due until March 7th.
Suggested troubleshooting steps:
- Check the Shopify Status Page to rule out platform-wide outages
- Review email for notifications about account issues (failed payments, policy violations, or suspensions)
- Clear browser cache or try accessing from a different device
- Contact Shopify Support directly if the issue persists
Key point: Even with no immediate payment due, account suspensions can occur due to past payment failures or policy concerns. The issue remains unresolved and requires direct support intervention for clarification.
If your store says “something went wrong” or is unavailable, it could be due to several reasons. First, check the Shopify Status Page to rule out any platform-wide issues.
If Shopify isn’t down, check your email for any notifications from Shopify about your account. Even if your payment isn’t due, issues like failed past payments or policy concerns could lead to a suspension.
If there’s no email, try clearing your browser cache or accessing your store on another device. If the problem persists, contact Shopify Support directly—they’ll provide clarity and help resolve the issue.
Click here to learn how to connect with Shopify support.