When I access the website, no errors appear, but when I select a collection in the header, it always shows the “Too Many Requests” error. How can I fix this? My website doesn’t have a large number of simultaneous visitors, so why is this happening?
Hey @LongLe This isn’t caused by real traffic. On Shopify, a “Too Many Requests (429)” error usually means a script or app is looping and firing too many requests when a collection page loads.
Most common causes:
A broken app (filters, search, currency, menu, reviews)
A theme JS/Liquid loop on collection pages
Quick fix:
Duplicate your theme
Disable all app embeds
Test a collection page
Re-enable apps one by one to find the culprit
One bad script can trigger this error even with a single visitor. Hope that helps!
Yeah, our team is based in Vietnam too but it seems like the issue is not limited to Vietnam only, a lot of our merchants are having the same issue. Like previous answers, turning off app embeds can be a quick fix but cannot serve as a long term solution.
Hi there @LongLe Have you tried basic troubleshooting mechanisms such as clearing cache cookies off your site, loading your store in a different browser and deleting and reinstalling the apps currently in use?
If you’ve done these and similar and the issues persist then I’d suggest either consulting a verified Shopify developer or just getting in direct touch with Shopify customer support.