Why my store always show “Too Many Request” error

When I access the website, no errors appear, but when I select a collection in the header, it always shows the “Too Many Requests” error. How can I fix this? My website doesn’t have a large number of simultaneous visitors, so why is this happening?

My website: https://sosnailsupply.com

Hey @LongLe This isn’t caused by real traffic. On Shopify, a “Too Many Requests (429)” error usually means a script or app is looping and firing too many requests when a collection page loads.

Most common causes:

  • A broken app (filters, search, currency, menu, reviews)
  • A theme JS/Liquid loop on collection pages

Quick fix:

  1. Duplicate your theme
  2. Disable all app embeds
  3. Test a collection page
  4. Re-enable apps one by one to find the culprit

One bad script can trigger this error even with a single visitor. Hope that helps! :blush:

I’ve disabled all the apps currently running on the website, but the “Too many requests” error still persists.

I’m having the same issue. Could the Shopify team please check the connection in Vietnam?

HI @longvo

Yeah, our team is based in Vietnam too but it seems like the issue is not limited to Vietnam only, a lot of our merchants are having the same issue. Like previous answers, turning off app embeds can be a quick fix but cannot serve as a long term solution.

I’m waiting for a solution from Shopify as well :pensive_face:

I have absolutely no problems navigating your site.

There are some (likely unrelated) things I’d suggest you to fix, like adding jQuery and slick Javascript libraries and not using them…

Hi there @LongLe Have you tried basic troubleshooting mechanisms such as clearing cache cookies off your site, loading your store in a different browser and deleting and reinstalling the apps currently in use?

If you’ve done these and similar and the issues persist then I’d suggest either consulting a verified Shopify developer or just getting in direct touch with Shopify customer support.