Why my store has been deactivated ??

Shopify Discussion
2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

I understand your frustration with Shopify’s support and the deactivation of your store. Here’s what you can do to try and resolve the issue:

  1. Contact Shopify Support Directly:

    • Find the Contact Page: Look for a “Contact Us” or “Support” link on Shopify’s website or within your store’s admin panel.
    • Request a Phone Call: If possible, request a phone call from a Shopify support representative. This will allow you to explain your situation in detail and get immediate assistance.
    • Escalate the Issue: If you can’t get a phone call, try escalating the issue through email or chat. Explain the urgency of the situation and the impact it’s having on your business.

  2. Review Your Shopify Payments Account:

    • Check for Violations: Review the Shopify Payments Terms of Service and ensure that you haven’t violated any policies.
    • Review Recent Transactions: Look for any suspicious or unusual transactions that might have triggered the deactivation.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

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