Hello Guys,
I am having a issue with my theme. When someone purchase a products the product video shows up and i have to manually re-order the image. Is there a way to disable that function? i could not find it inside the theme editor.
Topic summary
Main issue: On the product page, the product video appears and plays by default, forcing the merchant to reorder media manually. The merchant wants to disable this behavior and couldn’t find a setting in the theme editor.
Details provided:
- Store link shared to illustrate the issue.
- An image attachment was included (likely showing the media order/video behavior).
Clarification: A responder asked if the goal is to disable video playback on the product detail page; the merchant confirmed yes.
Next steps suggested: The helper can guide on solutions but requested either
- the exact theme name being used, or
- the code from the product template file (the theme file controlling the product page layout/media behavior).
Status: No fix provided yet. Action pending the merchant sharing theme details or the product template code. Discussion remains open.
@NHprpz
Do you want to disable the video play function on the product detail page?
Yes, thats right!
@NHprpz
There are several ways to do this, and I will guide you, first let me know what theme you are currently using.
Or
please share a code of your product template file