why my website page shows page not found

Topic summary

A store owner’s website suddenly displays a “page not found” error after working normally two days prior. An attached screenshot shows the error page.

Likely cause: The store appears to have been taken offline by Shopify, potentially due to:

  • DMCA (copyright) complaint
  • Terms of Service violation

Recommended actions:

  • Check email (including spam folder) for official communication from Shopify explaining the issue
  • Contact Shopify support directly if no notification was received

Status: Unresolved - awaiting store owner’s follow-up with Shopify support to determine if this is an error or legitimate enforcement action.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.

why looks like this if 2 days ago worked perfectly ? what do i need to check?

It looks like Shopify has taken your store offline, possibly due to a DMCA complaint or a Terms of Service (TOS) violation.

:small_blue_diamond: Check your email (including your spam folder) for a message from Shopify explaining the issue.

:small_blue_diamond: If you haven’t received any communication, contact Shopify support to clarify the situation.

Hopefully, it’s just a mistake, and they can restore your store quickly. Let us know how it goes! :rocket: