why Shopify has the worst support system until they feel like they are not responding.
Hi there, @Symphony . Thanks for reaching out to the Shopify Community. I hope you’re doing well today.
I’m sorry to hear about your experience so far with our Support Team. I’d be more than happy to have a whack at giving you a hand with whatever issues you may be experiencing currently.
To set some expectations, the Shopify Community is an unauthenticated platform. This means that I’m unable to access account specific information. This limitation is in place so we can ensure that the privacy, and the security, of the folks using our platform is maintained. With that being said, I’m more than happy to see what I can do for you here with this limited support scope. If it turns out that your situation requires authentication and a deeper dive into your account, then I’ll be able to point you in the direction of how to get support with that.
I hope you take the time to fill us in on whatever seems to be going on currently. I’ll keep my eyes peeled for your reply.