Why shopify login --store return error when trying to login using my terminal?

Shopify Discussion
,
1

I am trying to create a new theme for my Shopify store I have followed some steps to set up everything, now I try to connect to the store using the following command: shopify login --store holly-side.myshopify.com/admin

The line above return the following error:

X An unexpected error occurred.
To submit an issue include the stack trace.

C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/system.rb:181:in os': Could not determine OS from platform x64-mingw-ucrt (RuntimeError) from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/system.rb:211:in resolve_path’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/system.rb:126:in system' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/context.rb:438:in system’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/context.rb:331:in open_browser_url!' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/identity_auth.rb:136:in open_browser_authentication’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/identity_auth.rb:132:in initiate_authentication' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/identity_auth.rb:61:in authenticate’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/commands/login.rb:33:in call' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/command.rb:30:in call’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/core/executor.rb:17:in block (2 levels) in call' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/executor.rb:37:in block (2 levels) in with_logging’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-ui/lib/cli/ui/stdout_router.rb:169:in
with_id' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/executor.rb:36:in block in with_logging’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-ui/lib/cli/ui.rb:176:in log_output_to' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/executor.rb:35:in with_logging’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/core/executor.rb:16:in block in call' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/executor.rb:45:in block (2 levels) in with_traps’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/executor.rb:51:in twrap' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/executor.rb:44:in block in with_traps’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/executor.rb:51:in twrap' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/executor.rb:43:in with_traps’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/core/executor.rb:15:in call' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/core/entry_point.rb:24:in block in call’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/core/monorail.rb:30:in log' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/lib/shopify_cli/core/entry_point.rb:23:in call’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/bin/shopify:37:in block (2 levels) in <top (required)>' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/error_handler.rb:75:in handle_abort’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/vendor/deps/cli-kit/lib/cli/kit/error_handler.rb:21:in call' from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/bin/shopify:36:in block in <top (required)>’
from C:/Ruby31-x64/lib/ruby/gems/3.1.0/gems/shopify-cli-2.8.0/bin/shopify:47:in <top (required)>' from C:/Ruby31-x64/bin/shopify:25:in load’
from C:/Ruby31-x64/bin/shopify:25:in `’

Can someone help, please?

2

@fyardlest this is ruby script Error you need to add the code line into the ruby packages.

SanjayMakwana_0-1642506100740.png
SanjayMakwana_0-1642506100740.png1433×737 38 KB

module CLI
  module UI
    module OS
      # Determines which OS is currently running the UI, to make it easier to
      # adapt its behaviour to the features of the OS.
      def self.current
        @current_os ||= case RUBY_PLATFORM
        when /darwin/
          Mac
        when /linux/
          Linux
        when /mingw32/
          Windows
		when /mingw/
          Windows
        else
          raise "Could not determine OS from platform #{RUBY_PLATFORM}"
        end
      end

Add this line of code after the line number 13

when /mingw/
          Windows

So based on the ruby installation it will take the correct path.

3

@Sanjay-Makwana

Hello and thank you for the answer. Unfortunately, I did that before but still have this login error. You can see a screenshot of this error I attached below.

4

@fyardlest one more change you need to add

SanjayMakwana_0-1643866445195.png
SanjayMakwana_0-1643866445195.png1132×534 37.9 KB

def os
          return :mac if /darwin/.match(RUBY_PLATFORM)
          return :linux if /linux/.match(RUBY_PLATFORM)
          return :windows if /mingw32/.match(RUBY_PLATFORM)
          return :windows if /mingw/.match(RUBY_PLATFORM)

add this line to 180 line number

return :windows if /mingw/.match(RUBY_PLATFORM)

this is working for me.
let me know if have any more issue

5

@fyardlest I can see the shopify cli this OSversion issued fixed so just removethe current package and install new one that was also working i hope try This one