Just got ripped for another $45.00 today .
I can NOT stress enough how important is it for fellow Shopify owners NOT to use Shopify Payout service.
I woke up today with 3 chargebacks , On my website I do sell Digital Downloads and I guess a guy figured he would try his best to get the item for free .. not once but 3 times.
Shopify charged me $15.00 chargeback fee on 3 times = $45.00 , and the order was fulfilled. Also it takes up to 75 days to resolve this .
If you use PayPal , you call them and this is resolved in the sellers favor within 5 minutes.
I recently some another item on my store months ago , Took 75 days to clear up … Tracking not only shows DELIVERED , but it was SIGNED FOR … I did nothing wrong , The customers back found them in favor , and shopify still hit me with the $15.00 fee , again this item was delivered and signed for . If it was PayPal , this again would have been cleared up in 5 min , once delivered , case closed .
Normally I mind my own business and keep quiet on things , but this has gotten WAY out of hand.
KEEP YOUR MONEY , DISABLE SHOPIFY PAYMENT PROCESSOR… I leaned the hard way.