Why some products are not showing their information?

Store Design
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Topic summary

Problem: In a Shopify dropshipping store, some product pages do not display product images or the Add to Cart button, while others work as expected. Example URLs were provided for both a failing and a working product.

Context: The affected products were added via the Trendsi app (a dropshipping integration). A participant inspecting the failing page noted it lacked sufficient product data in the rendered elements, suggesting incomplete information delivery from the app. The products appear to be rendered/imported from another store through the app.

Diagnosis: Likely an issue with how the Trendsi app populated product data on certain listings (missing fields or misconfiguration), rather than a theme or CSS problem.

Actions/Recommendations:

  • Confirm how products were added (OP confirmed: listed through Trendsi in Shopify).
  • Contact Trendsi support for troubleshooting and to ensure all required product fields are populated. Provided contact: support@trendsi.com.

Status: Unresolved in-thread; guidance points to app-level support. No theme code changes or CSS fixes were proposed.

Summarized with AI on January 17. AI used: gpt-5.
1

I am building a dropshipping store. Some products are not showing their product images and add to cart option on product page. while some are showing even product is active and have stock.

the link for the product which is not showing

https://bellefellema.com/products/mens-fashion-knitted-cardigan-v-neck-loose-thick-sweater-jacket

The link which is showing respective criteria’s

https://bellefellema.com/products/automatic-buckle-casual-men-belt-personality

Please help me to solve this problem.

2

Hi,

I think the issue from way you setup app. Because, when I checked element on product not showing, it dose not setup enought information. The product on your store did rendered from another store, right?

3

Yes they are rendered from another store But how can I solve this issue

4

Hello, @haseebJoiya !

It looks like whatever way you have added the product, some information went missing.

Could you walk me through how you went about adding them to this store?

5

I went to the Trendsi app that is on Shopify account. Chose the item and listed it on the website

6

Hi @Lana_2

Can you send me private message.

7

I would say the issue here is coming from the Trendsi app.

They can be contacted via this email address here.