Hello i have a website named chrysothemiss.gr and i have a problem with Stripe . I had chose this payment provider and everything were going smoothly, i received payments in time , all good. All of a sudden Stripe requests again verification and then Stripe rejected our verification and paused our payments because we violate a policy of them . I understand that the problem for them is that i sell jewelry and watches and for them for some reason is high risk. But as i saw Paul Valentine’s shop uses Stripe and they also sell jewelry and watches but for Stripe i am the problem. The thing is that Stripe owes me money and they don’t send them and they do not respond at email, i have already sent several. What can i do to take my money?With whom should i contact? It is not much but it’s unfair to hold my money.. If someone knows what i have to do i will highly appreciate it . Thanks in advance!
Hi @Anargyros !
I highly suggest that you reach out to Stripe regarding this for more insight. You can try to reach them out via their live chat support. Just log in your Stripe account here to be connected to an agent: Stripe: Help & Support live chat
Live chat support is just a bot you don’t discuss with human assistant. I have sent them many emails , no response. They just keep my money and they do not reply.
Hi @Anargyros
I am sorry to hear about this situation with your payouts. I understand that you are using Stripe as your payment gateway and that they have paused your payouts due to a review of your account. It’s important to note that Stripe has their own independent support in this matter and you will need to contact them directly for assistance with a review of your account.
If you are instead using Shopify Payments then connecting with our authenticated chat support in our Help Center is the best next step. While we do have the AI chat window in the Help Center, if you ask it a question and follow the prompts to continue to our chat support team, you are connected with a real live support agent who can help you. If you need any assistance getting connected with our support, please let me know.