Hi, can someone help me please.
Why is the special instructions on the cart page didn’t show up on checkout page and I didn’t receive the instruction in my order notification email as well?
Please help. Thank you.
Topic summary
Main issue: “Special instructions” entered on the cart page are not appearing on the checkout page, and the merchant also did not see them in the order notification email.
Key points:
- A responder states that cart notes (special instructions) do not show on the checkout page by default; they typically appear only in the order notification email.
- To capture/show custom text more reliably, they suggest using a cart attribute (a custom field stored with the cart/order) and shared a link to a UI elements generator to add this to the cart.
Clarifications:
- Cart note: the default “special instructions” text area on the cart page.
- Cart attribute: a custom field added to the cart that can be passed to the order and surfaced in notifications/templates.
Status/outstanding questions:
- The original problem of the note not appearing in the order email remains unresolved; no confirmation of email template settings or whether cart notes are being pulled into the template. No final resolution yet.
1 Like
sorry for that
this message show only
order notification email
but do you need custom text you have try this
https://ui-elements-generator.myshopify.com/pages/cart-attribute