I want my money back I did not sign up for this
I think it was 30 days then I was charged $355 I need my money back I tried to cancel it but it wouldn’t let me
Hi, @Tylerbracco .
Thanks for reaching out about your concerns.
You mention that you’re on a 30-day free trial period — the current free trial we offer lasts for 3 days, with the option to select either the Starter or Basic plans for $1 USD per month for the next three months. Can you let me know where you signed up to the 30-day free trial from?
With our 3-day free trial, you won’t be charged unless you’ve selected one of the paid subscription plans by the end of the 3 days and have inputted your credit card information on your account. We don’t require your card details at all for initially signing up to the free trial itself.
In any case, we don’t normally provide refunds as per section 5.10 of our Terms of Service here. I understand your concerns regarding the situation however, especially due to the high amount that was charged to your account. So our support team can take a closer look at your account from our end to figure out the appropriate next steps.
We won’t be able to do this via the Community Forums however, due to security reasons. So to get in touch with our support team, you’ll need to login to your store via our Help Center here. From there, select a topic that best fits your query or situation, and you’ll be taken to a page with a list of relevant support articles. You can then scroll to the bottom of that page to select your preferred contact method with our team, and we’ll be able to assist you further from there.