Hello. I got charged for a year of Shopify for 284$ on January 20th. I tried to buy the 40 dollars a month but it would let me cancel and change the option to that. I got charged the 284 and I don’t even have that Shopify store. I canceled it right after and it still charged me. Please let me know how we can fix this. Thank you.
Hey, @Orel1
That does sound strange. It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our help center and log in to your account to create a support request. Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.
If there is anything else I can help you with, please let me know.