Why was I charged $30 after closing my free trial account?

Store Feedback

Topic summary

A user was unexpectedly charged $30 after closing their Shopify free trial account, despite believing they had canceled in time to avoid fees. They hadn’t used the account and closed it the day before the expected charge date.

Possible causes identified:

  • The charge may relate to a pre-existing subscription or feature added during the trial period
  • Timing of account closure may not have prevented the billing cycle

Recommended actions:

  • Review account history to verify charge details (date, amount, reason)
  • Contact Shopify Support directly to investigate the charge
  • Request a refund if the account was properly closed

Resolution path:
Shopify’s official support team offered to review the case if the user reaches out through their Help Center, where they can securely access the account and determine if a refund is possible under the circumstances.

Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.
2

Hello @brayangl ,

We are OneExperts from OneCommerce and we’re here to support you.

If you closed your Shopify account and were still charged for a subscription fee, it’s possible that the charge was for a pre-existing subscription or for a feature that you had added during your free trial.

  • Check your account history: check your account history. You should be able to see the details of the charge, including the date it was made, the amount, and the reason for the charge.
  • Contact Shopify Support: contact Shopify Support as soon as possible. They will be able to look into the issue and provide more information.
  • Request a refund: be sure to provide as much information as possible to Shopify Customer Support and request them a refund.

Hope we can help you with this. If you need any further support or want to know more how to optimize your store site, hit us up at julia@onecommerce.io to get the fastest support.

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Best regards,

OneCommerce team.