Why have I just been charged £344.00 on a shop l never went live on. I took up the offer of free subscription, created an shop but never when live ,just messed about for my own curiosity.What have you done to deserve this money.You never give me any notice that this payment was was due otherwise I would have closed the account immediately.I’m unemployed and had to ask a family member to pay it! Can you investigate my account and can I politely ask for a refund due to the fact I’ve never actually used your services.kind regards jamie
I definitely recognize how important it is to get this resolved. Having that amount of money suddenly removed from your account without planning for it is obviously not an ideal situation.
After your free trial expired, since the store account was still active, you were automatically moved to the paid plan that was chosen when the trial started and billed accordingly. The first step to getting this taken care of will be to make sure the store account is fully closed.
Pausing or deactivating your store · Shopify Help Center - Please follow the steps found in our Help Center here to close the store. Please continue to the next step if you are not able to close the store yourself.
Once the store is closed (or if you are unable to close it yourself) please contact our support for assistance in reviewing the billing charge. Generally speaking Shopify does not provide refunds, but we are happy to look at situations on a case by case basis. To access our authenticated support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options.
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Thank you for your help
Hello , I have had not response yet from billing. Really would like to speak to someone.
I am glad to hear you were able to have a ticket escalated to our billing team for support. All our escalated teams strive to reply back within 3-5 business days, but it can take longer sometimes. You can connect with our authenticated support channels for an update on your ticket at any time.
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Thank you for your support.As I tried to explain I started on the free trail with no intention of starting to sell. Didn’t realise the plan was set on advanced . Had absolutely forgotten about the free trail! Had no advance email to say this payment would be due soon.Then I received an email asking to paid £344.00 ,so logged in to find I could not deactivate the accounts until I paid. Panic set in ,started to worry about future bills accumulating, I borrowed the money and paid the bill 
then deactivated the account straight away.After I took a few hours to reflect on my action, I felt quite upset and worried, because when you look at the account it’s obvious that It was not live. It would be fantastic if shopfiy could give me a refund. I have definitely learn a valuable lesson to remember to cancel free trails.kind regards Jamie