Hello,
i have problem with a charge application (specific Loox)
I deleted the app 2 weeks before, whoever your automatic system charge me $9.99.
What happened?
Topic summary
A user was charged $9.99 for the Loox app despite deleting it two weeks prior.
Explanation of the charge:
- Shopify app charges operate on 30-day billing cycles
- Users remain liable for the full month’s subscription even after canceling mid-cycle
- The charge covers the period when the app was actively used
Resolution options:
- Contact the app developer directly using the “Get Support” button in the Shopify App Store
- Request a refund or credit depending on the developer’s refund policy
- Any credits issued apply to future Shopify App Store purchases and appear on the subscription bill
Current status:
A Loox team representative responded, requesting the user’s myshopify.com URL via email (support@loox.io) to assist with resolving the issue. The discussion remains open pending the user’s response.
Hi @iapazidi9 ,
App usage charges are associated with an app’s 30-day billing cycle and represent charges for app usage events. So you used the app for 2 weeks and then canceled but are still liable for a month’s subscription.
If you want to request a refund or credit for an app that you purchased from the Shopify App Store, then you can use the Get Support button to contact the app’s developer. The developer might approve or deny your refund request, depending on the circumstances. Check the app’s listing page or the developer’s home page to see if they have a refund policy.
As the app charge was processed using Shopify, then the app’s developer can issue you a refund or give you a credit. Credits will be applied toward any future Shopify App Store purchases. All credits that are applied to Shopify App Store purchases are documented on your subscription bill.
Hey,
Tamarry from the Loox team here - happy to help 
Could you please send us your myshopify.com URL to our email address support@loox.io?
We’d be more than happy to assist you with this!