Why was I charged $9.99 for a deleted Loox app?

Shopify Apps

Topic summary

A user was charged $9.99 for the Loox app despite deleting it two weeks prior.

Explanation of the charge:

  • Shopify app charges operate on 30-day billing cycles
  • Users remain liable for the full month’s subscription even after canceling mid-cycle
  • The charge covers the period when the app was actively used

Resolution options:

  • Contact the app developer directly using the “Get Support” button in the Shopify App Store
  • Request a refund or credit depending on the developer’s refund policy
  • Any credits issued apply to future Shopify App Store purchases and appear on the subscription bill

Current status:
A Loox team representative responded, requesting the user’s myshopify.com URL via email (support@loox.io) to assist with resolving the issue. The discussion remains open pending the user’s response.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
3

Hey,

Tamarry from the Loox team here - happy to help :slightly_smiling_face:

Could you please send us your myshopify.com URL to our email address support@loox.io?

We’d be more than happy to assist you with this!