I vividly remember canceling this $312 yearly subscription back in August. So why am I waking up at 5am to see that I was charged $332.60?? I’m seeing that there’s no refunds in the policy so should I take legal action? I need answers fast.
Hey @LaQuintinm999 .
Thanks for reaching out.
I appreciate that context that you have shared with us as that is very helpful! In order for us to take a further look at the billing of the account, we will need to verify you as the store owner. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. With that being said, it would be best to reach out to our live support to have a further look into the situation.
You can get in touch with our live support by logging into your online store using the Contact Us page. Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the charge you received.
Let me know if you have any questions.