Why was my account closed for violating section 7 of AUP?

Shopify Discussion
1

Hello,

My store has been closed for violating section 7 of the

My store has been closed for violating section 7 of the Shopify AUP which states

Malicious and deceptive practices: You may not use the Services to transmit malware or host phishing pages. You may not perform activities or upload or distribute Materials that harm or disrupt the operation of the Services or other infrastructure of Shopify or others, including Shopify’s third party providers. You may not use the Services for deceptive commercial practices or any other illegal or deceptive activities.

I don’t believe I am breaching any rules. I am reselling excess stock purchased from John pye auctions, specifically stock from Moore Large group.

I have receipts for all purchases.

How on earth do i actually talk to someone to get this resolved?

2

Hi, @Simpleseller .

Thank you for reaching out. I am sorry your store was closed due to AUP violations.

The best thing to do would be to reply directly to the email you received regarding the violations. This team is the best to talk to about this and will have the information you are looking for.

Please let me know if you have any further questions!

Talk soon,