This has been a major shock and disbelief to my brand that you have closed my shopify account after all the safety checks we have passed and you granted access to us using your platform. This is unbelievably discriminatory as your platform has caused problems to my business constantly.
Hello, @styleandstep4l .
I am sorry to hear you’ve had some trouble accessing your store. Hopefully we can work together here towards a resolution.
Did you receive an email saying your store has been inactivated? Or is it that you are seeing an error when you try to login at the moment? If it is that you see an error when you try to login, then
The first thing I would like to check is that this is not a local device or browser issue. To rule this out, can you try each of the following steps please:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try on another web browser or an incognito window.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device or on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Ensure you do not have any firewalls or pop up blockers enabled on the device
If these steps do not work: As I cannot access any account here on the forum, in this case I would advise reaching out to our live support team directly. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access.It’s important not to skip this step, because if you do , you can appear to get stuck in a loop of help documents instead of live support. Here’s a video showing the steps in action.