Unexpected $25 charge on a debit card attributed to Shopify. The poster cannot link the charge to any known stores: two are inactive without this card on file, and a third is paid through March 2024 and also not using this card. They provided a transaction reference (881161032800 shopify - 210911298) and requested the charged email/account and a refund.
Support guidance: There may be another store tied to the user’s email that isn’t fully closed. A link to Shopify’s store lookup tool was provided to check for stores associated with their email.
Access and security: Community forums cannot access billing or account details. Card information should not be shared publicly. The only channel to investigate charges or identify the account is Shopify’s authenticated live support via the Help Center chat (link provided).
Follow-up and status: The user said live chat isn’t understanding the issue and asked to message the moderator directly. The moderator reiterated that only live support can handle this securely. No account-specific details were disclosed, and no refund was issued. Issue remains unresolved/ongoing.
No this is not possible here on the Community forums as it would not be secure to share this information here.
For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks again.