Hey there,
I had some issues with some past stores due to which my account is overall canceled. It was due to some self-payments on one of my stores using my own credit cards. I tried other eCommerce platforms but they don’t seem to be easy to use for me.
Is there a way I can probably appeal the decision?
Any help would be appreciated.
Hey @abdullah15 .
Thanks for reaching out.
I appreciate the context that you have shared with us and I am sorry to hear about this situation. Since I am unable to authenticate you for the store in question due to the sensitive information that would need to be shared over the Community forums, I am unable to look into the specifics. In this case, if you have received an email from a Shopify representative regarding this situation, I would suggest replying to the email with this inquiry. If you have not received an email from Shopify, you can reach out directly to our support by attempting to login to your online store using our Contact Us page.
If you are unable to successfully login to your online store, you can select the option to Continue without logging in to be directed to the Help Center. Select the topic that you would like assistance with to locate the option to Get Support and speak with a Support Advisor about the situation you are facing.
Let me know if you have any questions.