Hey, I opened a Shopify store and while I’m still getting the hang of it I received a email this morning stating this and I quote “Termination of your Shopify Account
Dear Account Owner,
We have reviewed your account and determined that it is in violation of Shopify’s Acceptable Use Policy (AUP). As a result, we are no longer able to host your store on the Shopify platform and your account has been closed.
I’m not sure what I did wrong or how this came about but can I please get some help and wisdom on how to resolve this??
I am sorry to hear about your account and can understand your frustration and that getting a response to this question is urgent. Only the team who sent the email to you can handle queries of this kind. You need to reply to the email sent from our them for more insight as to why your account was terminated.
Let me know if you have any other questions or concerns.
I have the same problem and i tried to talk to the Trust and Safety team.
They either do not respond at all or just at a few points in the mail, what should i do as i am quite sure it was a misunderstanding as this has happened twice this year before that ?
Thanks for joining this thread, and I am sorry to hear that.
While we’re not able to provide account-specific support via the Community forums at this time, if you would like to discuss this further please contact our live support here - as this is the only secure way we can access your account.
Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!