Why was my newly built online store closed without reason?

Shopify Discussion
1

Just spent the last 4 weeks securing a domain, building a site, doing promos for the site launch only to have it closed on launch day. I’ve been told a risk assessment was done on their end and thats it. I don’t get to launch the site, and apparently I don’t get my domain back. I am absolutely disappointed. I have launched other sites for other people on this platform for many years and I have never has this issue. To have it closed with no explanation is absolutely ridiculous.

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My personal card was used to make the payment and if there was an issue, at no point was I asked to verify my information. No ID, No proof of address, no credit card info. Nothing. I’m curious as to how the verification was done without any kyc.

  1. If you insist we can’t use certain cards for certain stores, then that’s fine. We can find alternatives. But to shut us out completely with all our assets in your possession is completely unacceptable.

  2. To refuse us access to a domain we paid for on your platform so that we can transfer to use elsewhere is also appalling. If you insist we cannot use your platform, can we at least get our domain back to use elsewhere.

Really hoping i can get some help with this

2

Hi, @Olas .

Thank you for the detailed information regarding your question. I understand you’ve purchased a domain, completed setup of your site and were unable to launch as your store has been closed.

Since we are not able to authenticate or provide account specific information via our Community Forums, I recommend replying directly to the existing email you have with our team for further clarification.

In the meantime, you can view our Shopify Blog resource for other ecommerce alternatives to host your website and that best suit your business needs. In regards to your domain, was this purchased through a third-party domain provider? If so, you can log into your third-party provider and redirect your domain to an alternative platform.

If the domain was purchased through Shopify and you’d like further clarification, you can reply directly to the existing ticket you have with our Support team for best next steps.