I’m having the same issue, and if I do having something I need to change on my website they aren’t specifying what I need to do. It’s very simply frustrated considering I’ve put a lot of time and money into setting it up! I’ve tried to contact support via text and calling and every time I do it says error. I’d love to continue selling from my store and growing so can someone please help me get this figured out. I have zero understanding of what I could’ve done wrong. I fairly new to e-commerce but I’ve figured it out till now
Topic summary
Main issue: Multiple merchants report abrupt store/account termination and disabled payouts without specific reasons, despite submitting requested documents and interacting with support.
Key events and updates:
- Original poster (OP) says payouts were disabled for weeks, followed support advice (plan changes, manual payment capture), and invested time/money without a single real sale (only a test). Account then terminated.
- Shopify Trust & Safety email (quoted) states the business poses a level of risk Shopify can’t support; decision is final; reasons can’t be disclosed for security/privacy; merchants should seek other platforms.
- OP’s follow‑up: no phone support or ticket responses; repeated generic denial from Trust & Safety; intent to leave platform and publicize experience.
Additional reports:
- Others echo similar terminations: within a day of creating the store, or an hour after a test purchase; appeals denied within minutes; appeal form errors; difficulty reaching support; worry about ongoing billing after termination.
Positions:
- Merchants: terminations are unexplained and harmful after significant setup costs.
- Shopify (via emails): non-disclosure of risk findings; final decision.
Status: No resolution in-thread; key questions (specific reasons, remediation steps, billing after termination) remain unanswered.
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